IT Technical Support Officer

IT Technical Support Officer Job Description

IT Technical Support Officers Maintain The Computer Networks/systems Of Large Organisations - Ensuring That They Run Smoothly And Providing Technical Support And Advice To Computer Users.

Technical Support Can Provide Useful Experience For Other Jobs.

Shift And On-call Work May Be Required, Particularly Where Computing Equipment Is In Continual 24-hour Operation.


IT Technical Support Officer Duties/Functions/Responsibilities

  • maintaining records of software licences
  • managing stocks of equipment, consumables and other supplies.
  • talking to clients and computer users to determine the nature of problems
  • responding to breakdowns
  • installing and configuring computer hardware, software, systems, networks, printers, scanners and more
  • planning and undertaking scheduled maintenance upgrades
  • investigating, diagnosing and solving computer software and hardware faults
  • agreeing call-out timescales
  • obtaining replacement or specialist components, fixtures or fittings
  • repairing equipment and replacing parts
  • supervising junior engineering and technical staff
  • ensuring compliance with health and safety legislation
  • checking computer equipment for electrical safety


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