Housing Manager/officer

Housing Manager/officer Job Description

A Housing Manager/officer Manages Housing And Related Services On Behalf Of Housing Associations, Local Authorities And Other Accommodation Providers. The Role Involves Managing A Designated Patch Of Housing And Keeping In Regular Contact With Tenants, Looking After Rental Income, And Dealing With Repairs And Neighbour Nuisance Issues.

Housing Managers/officers May Work With Specific Clients, Such As Homeless People, Minority Groups Or People With Disabilities. They Work Within A Strict But Changing Regulatory Framework And Are Usually Based In A Central Office Or Local Neighbourhood Housing Office.

The Manager Role May Involve Line Management Responsibility For A Team Of Housing Officers, Rent Arrears Staff And tenancy Support Officers, And Participation In More Strategic Projects.


Housing Manager/officer Duties/Functions/Responsibilities

  • processing applications for housing improvements and repairs and communicating outcomes to tenants;
  • managing improvement loans and grants and administering repair and maintenance programmes;
  • managing nuisance orders, collecting information and referring cases to the neighbourhood nuisance team;
  • preparing cases and attending court hearings;
  • dealing with breaches of tenancy and leasehold agreements, which could culminate in carrying out evictions;
  • setting rents, administering their collection and developing policies to deal with and minimise arrears;
  • interviewing tenants and giving advice on tenant-landlord relationships, house purchasing and benefits;
  • inspecting properties;
  • dealing with abandoned tenancies, squatters and unauthorised occupiers;
  • liaising with wardens, caretakers, cleaners and maintenance staff;
  • encouraging and supporting tenants' and residents' groups and attending meetings as required;
  • planning and implementing slum clearance and the demolition of unused properties;
  • maintaining records and writing reports.
  • dealing with housing applications and the transfer of existing tenants;
  • liaising with tenant groups, local authority councillors, property professionals and other support and welfare organisations, including social workers and estate agents;
  • recruiting, training, supervising and monitoring staff workload;
  • recommending and developing local authority policies;
  • monitoring and updating contractors' lists;
  • investigating and responding to client complaints.
  • generating revenue and implementing budgets;
  • identifying housing needs;
  • developing new housing schemes by reusing existing stock or managing new builds;
  • evaluating the efficiency of housing schemes;
  • building relationships with the community;
  • interpreting and implementing housing legislation;


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