Travel Agency Manager

Travel Agency Manager Job Description

Travel Agency Managers Work In Retail Travel Outlets Which Promote And Sell Holidays And Travel Related Products. Travel Agencies Range From Small Independent Businesses To Large Chains. Some Specialise In Business Travel While Others Have Detailed Knowledge Of Specific Locations Or Travel Products.

Responsibilities For Managers Vary Depending On The Size Of The Organisation And The Customer Base But Will Usually Include Sales Development, Staff And Financial Management, And Daily Operational Management.

Travel Agency Managers Must Be Able To Offer Specialist, Professional And Competitive Travel Products To Meet The Demands Of The Travel Market, Which Includes Online Bookings And Tailor-made Trips. As The Larger Travel Companies Close More Of Their High Street Shops To Cut Costs And Focus On Online Sales, There Are Possibilites For Independents To Fill The Gap.

Whilst Online Bookings Have Opened Up Opportunities For Home-based Self-employment And Can Reduce The Numbers Of Staff In Retail Outlets, The Majority Of Managers Still Deal With Staffing Issues As A Large Part Of Their Role.

Travel Agency Manager Duties/Functions/Responsibilities

  • promoting and marketing the business, sometimes to new or niche markets;
  • sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism;
  • dealing with customer enquiries and aiming to meet their expectations;
  • selling travel products and tour packages;
  • managing budgets and maintaining statistical/financial records;
  • taking part in familiarisation visits to new destinations in order to gain information on issues and amenities of interest to consumers;
  • liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance;
  • overseeing the smooth, efficient running of the business.

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